In this episode of The Growth Signal, host Alyssa Nolte welcomes Sabina Pons, CEO & Chief Customer Officer at Growth Molecules, for a real, human conversation on the evolution of customer success—and why being a trusted advisor doesn’t mean avoiding revenue.

Sabina shares her unconventional journey from PR to SaaS leadership, the gut-punch of getting laid off during the 2008 recession, and how that moment sparked a career grounded in empathy, adaptability, and operational rigor. From scaling CS orgs to building a million-dollar consultancy, Sabina brings the receipts.

You’ll hear:

• Why “Customer Success is Dead” misses the point
• How trusted advisors can own renewals without losing trust
• The difference between value as a feeling vs. ROI as a calculation
• How to make CS teams easy to work w ...