In this episode of the Think Small Podcast, Stephen Demaayer, CEO of Novatech, shares how the company has evolved from its roots as a copier and printer sales business into a complete managed office solutions provider, combining managed IT, cybersecurity, and print management for thousands of clients across the southeastern United States and beyond. Founded in the 1980s and built through a combination of strategic acquisitions and organic growth, Novatech now serves roughly 10,000 customers, with its managed IT segment growing rapidly even as the traditional print business remains essential to its overall strategy. Stephen discusses how he led organizations through major economic contractions, including the 2008 financial crisis and the COVID-19 pandemic, and how those experiences shaped his approach to preserving technical talent and capability  ...