In this episode, Mike Fidgeon, President and CEO of Hillcrest Family Services, shares how his journey from working with delinquent youth to leading a century-old nonprofit shaped his mission-driven approach to behavioral health. He discusses stepping into leadership during the height of COVID-19, navigating major operational pivots, and reshaping a 19th-century organization to meet modern mental health needs. Mike reflects on tough strategic decisions—from restructuring programs and funding models to shifting care toward community-based services—while emphasizing the importance of clarity, teamwork, and strong networks when leading through uncertainty.

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Website: https://hillcrest-fs.org/

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