Stop Designing Processes That Make Mistakes Easy
The Real Place por M. Flournoy IV, MS, LSSBB
Notas del episodio
If the same mistake keeps happening, stop blaming the person who made it. Start looking at the process that let it happen. This episode covers mistake proofing, also called poka yoke, and how to design service workflows that make the right action easier and the wrong action harder.
#PokaYoke #MistakeProofing #LeanQuality #ProcessDesign
Palabras clave
Entreprenuershiplean thinking for foundersbusiness systems and operationsmindset and perspective for entrepreneurssystems over stressSoloEntrepreneur Lean systemsmistake proofing,poka yoke