“For faster service, try our customer service portal.” Big Tech’s AI rush is the next step in stripping humanity from customer service – promising speed and efficiency. But the data shows something darker: collapsing trust, rising customer rage, and dehumanized systems people can’t escape. In this episode of The Deep, Erika breaks down why we all hate AI customer service, who benefits, and why monopolies are betting you have nowhere else to go.

Timestamps:

0:00 - Intro: Customer service is broken
2:33 - Why is customer service worse than ever?
5:19 - Corporations sacrifice human touch for scalability 
8:43 - A race to the bottom
10:03 - Surveys show customers despise AI support
12:06 - The psychology behind why customers hate it
14:48 - Conclusion: Resisting fatalism

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