If your AI touches customers, it should only act from vetted sources, escalate edge cases to humans, and avoid pretending it knows more than it does. If it touches systems, keep permissions minimal and logging continuous. #54
The TopCat AI Signal Report por Coach Clement
Notas del episodio
TopCat AI Signal Report #54 -
What to avoid:
There are three mistakes to avoid right now:[instagram +1]
• Don’t give an agent broad permissions just because it is capable.
• Don’t confuse polished voice or chat with safe workflow control.
• Don’t assume the system will stay within policy without active monitoring.
Those mistakes are especially dangerous in customer-facing environments, because failures show up as trust erosion, not just technical bugs.
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