Episode Description

Cutting hotel staff can make the payroll report look better while the business quietly gets weaker.

In this episode of The Hotel Business, Ludan looks at why a lower staff to room ratio does not automatically mean a more efficient or more profitable hotel. The right staffing level depends on what the hotel sells, where its revenue comes from, and how much operating complexity the team has to manage.

The episode examines the difference between room count and real workload, why experienced employees carry judgement that does not appear on a staffing sheet, and why cutting housekeeping supervision, front desk capacity, engineering, sales, reservations, or revenue management can weaken commercial performance.

Technology can remove repetitive work, but  ...