Welcome to ServiceNotes, the podcast where we explore ideas, experiences, and leadership shaping the world of IT service management.

In this episode, I interview Anu, a successful entrepreneur and author who transitioned from a background in civil engineering to a high-level career in IT service management. She discusses co-founding her firm, Indry, and her recent move into the AI sector with her new venture, L5. A significant portion of the conversation focuses on her book, "Sticking On," which she wrote to provide career guidance and emotional reassurance to her daughter and other women in technology. Anu shares her "SANE" framework for maintaining sanity through structure, alignment, nourishment, and enjoyment while navigating the "invisible load" of modern work. She also advocates for a "grit to game plan" approach, encouraging ...