Explícito
"We Should've Had Better Processes in Place" — The Good Good–Callaway Crisis
Explícito
Publicist in Your Pocket por Cyndee Harisson
Notas del episodio
In this episode, Cyndee breaks down the Good Good Golf–Callaway crisis, not as a golf story, but as a case study in what happens when explosive growth outpaces organizational readiness.
In this episode:
- The co-branded Callaway driver ad that sparked national backlash, and why both companies' apologies pointed to the same root cause
- Why neither CEO blamed the joke, and what it means that both blamed their own process instead
- How the same message-discipline failure that caused the crisis reappeared four days later, in the CEO's own unscripted response
- Why Good Good's scale (2M+ subscribers, $45M raised, a PGA Tour title sponsorship) never translated into a crisis plan
- Why this pattern matters for the growing number of creators and influencers chasing the same kind ...
Palabras clave
small business PRreputational riskemployee social media policyemployee goes viralsmall business reputation managementemployee social media guardrailsprotecting your brand onlinebrand crisis managementemployee advocacysmall business marketing