PTPPodcast

por Pillar To Post Home Inspectors

E41 - Behind the Five Stars Series: Every Score Tells a Story

Description: Your customers are talking. The question is, are you listening? Every survey response, NPS score, and customer comment offers a window into how your business is truly being experienced. Behind every score is a story about communication, expectations, confidence, and trust. Often, it's the smallest interactions that leave the biggest impression and ultimately determine whether someone becomes a lifelong advocate or a one-time customer. Join Jeff Campbell, Regional Director, and Piper Griffeeney from our partner, WebPunch, as they explore why customer feedback is one of the most underutilized growth tools in your business. Drawing on WebPunch's deep expertise in customer experience and reputation management, Piper shares how the most successful businesses don't simply collect feedback, they use it to uncover patterns, strengthen relationships, and create experiences that naturally lead to more referrals and stronger online reputations. Whether you're looking to improve your customer experience, increase loyalty, or better understand what drives five-star reviews, this conversation will help you see every customer interaction through a new lens. Because every score tells a story, and the businesses that listen are the ones that continue to grow.

E41

20 ago 2026

35:24

E40 - Mock Inspection Insider Series: Part 3 - The Follow-Up That Wins the Relationship

You've planned it. You've hosted it. Now don't let the momentum disappear. In the final episode of our three-part Mock Inspection Insider series, Stephanie Fisher sits down with Franchise Business Owner, Laura James to share what happens after the Mock Inspection ends and why that's where the real relationship-building begins. From memorable follow-up ideas and Realtor-ready takeaways to simple touches that keep the conversation going, Laura shares the practical strategies her team uses to turn one great event into lasting Realtor relationships and future referrals. The biggest takeaway? A Mock Inspection isn't over when everyone walks out the front door. That's when the opportunity really starts! If you're ready to turn a successful event into long-term business growth, this is the episode you don't want to miss.

E40

23 jul 2026

15:29

E39 - Mock Inspection Insider Series: Part 2 - Bringing the Experience to Life

You've got Realtors in the house. Now what? In Part 2 of our Mock Inspection Insider series, Stephanie Fisher sits down with Franchise Business Owner, Alison Schray to reveal what actually happens during a Mock Inspection Event and why these experiences keep Realtors coming back. From interactive inspection stations and asking the right questions to creating an atmosphere that's educational, relaxed, and surprisingly fun, Alison shares the simple ideas that have helped her team turn Mock Inspection Events into one of their most effective relationship-building tools. The biggest surprise? They never ask for the business. They earn it. If you're ready to create an event Realtors will remember and talk about long after they leave, this episode is full of practical ideas you can start using right away. Press play and discover how a well-executed Mock Inspection Event turns education into conversations, conversations into relationships, and relationships into long-term business growth. Listen now, then download the Mock Inspection Playbook for everything you need to host an unforgettable Mock Inspection Event. Haven't listened to Part 1 yet? Start there to learn how to build excitement and fill the room, then come back for Part 2 to discover how to deliver an unforgettable Mock Inspection experience.

E39

9 jul 2026

16:46

E38 - Mock Inspection Insider Series: Part 1 - Building Buzz Before the Event

What if you could get an entire office of Realtors to spend an hour experiencing the Pillar To Post difference firsthand? That's exactly what a Mock Inspection Event is designed to do. In Part 1 of our three-part Mock Inspection Insider series, Stephanie Fisher sits down with Paige Bohrer to pull back the curtain on one of the most effective Realtor engagement strategies in the Pillar To Post toolkit. Part education, part relationship-building, part Realtor FOMO generator. Paige shares how her team creates events that people talk about long after the last question is asked. Before Realtors arrive, before the inspection begins, and before a single question is asked, there's a surprising amount of planning that goes into creating an experience that feels valuable, memorable, and worth talking about long after it's over. Paige shares how her team approaches preparation, coordinates with brokerages, creates excitement around the event, and sets the stage for meaningful conversations that help strengthen Realtor relationships. If you've ever wondered how top-performing teams turn education into engagement and engagement into opportunity, this episode is for you. Press play and learn how a well-executed Mock Inspection Event can turn a simple educational experience into lasting Realtor relationships.

E38

18 jun 2026

18:42

E37 - A Realtor Finally Said the Quiet Part Out Loud: Nobody Wants a Mystery House

Host Jay Gregg and Nick get into the real stuff: overpriced listings, buyers looking for leverage, renovation mistakes that cost sellers thousands, and why “warts and all” transparency is actually helping homes sell faster in today’s market. Nick doesn’t hold back. From part-time Realtors to panicked sellers to the power of certainty in a shaky market, this episode is packed with honest insight from someone living it every day. You’ll also hear why Market Ready inspections (pre-listing) have become part of Nick’s listing strategy, how they help protect seller equity, and why smart agents are using them to stand out in a crowded market. If you’ve ever wondered how to position Market Ready inspections as more than “just another inspection,” this episode is worth the listen.

E37

29 may 2026

37:11

E36 – Stop Chasing Your Samples - Work Smarter with EMSL Lab Connect

What if you could stop wondering where your samples are, when reports are coming back, or how much you’ve got outstanding—and just know? In this episode of the PTPPodcast, Chuck Gravely sits down with Kimberly McDonough from EMSL to break down Lab Connect—the behind-the-scenes tool that can quietly save you time, money, and a whole lot of back-and-forth. This isn’t about learning another system. It’s about making your day easier. From tracking samples in real time to pulling reports, managing invoices, and even creating free overnight shipping labels (yes, really), Lab Connect puts everything in one place so you can spend less time chasing details and more time getting more inspections and managing your team. It’s one of those episodes where you’ll walk away thinking, “Okay… that’s actually going to make my life easier.”. Simple, practical, and worth the listen if you like running a tighter operation.

E36

1 may 2026

13:00

E35 - It Got Hard. We Kept Going - A Conversation with 2025 Franchise Business Owner of the Year Greg Dupey

What does strong leadership really look like when the market turns against you? In this episode of the PTPPodcast, Charles sits down with 2025 Franchise Business Owner of the Year Greg Dupey for a candid conversation about navigating one of the most difficult stretches many business owners have faced in recent years - and what it takes to come out stronger on the other side. Greg shares how waived inspections reshaped his local market almost overnight and why survival itself became the short-term goal for a period of time. He also explains what helped rebuild momentum, including a return to growth of more than 30 percent and the strategic purchase of another inspection company. More importantly, this conversation gets into the thinking behind those moves. Greg talks about the role of long-range vision, staying disciplined when conditions get uncomfortable, surrounding yourself with strong people, and continuing to invest in the business even when the timing doesn’t feel perfect. If you’re thinking about what the next level of your business could look like, or how to stay steady while you build toward it, this is a conversation worth spending time with.

E35

13 abr 2026

43:42

E34 - Six Failed Exams, A Torn Bicep, A Hurricane - And 2025 Rookie of the Year

In this high energy episode of PTPPodcast, Charles sits down with Jeremiah and Maria Adell, the 2025 Rookie of the Year winners from Augusta, Georgia. Their first year in business didn’t follow a smooth or predictable path. After transitioning from military service, they faced a series of unexpected challenges that would have discouraged many new business owners. Instead of slowing down, they adapted. Jeremiah and Maria share how perseverance, strong Realtor relationships, and a commitment to the Pillar To Post system helped them build momentum through setbacks and turn their first year into an award-winning one. In this episode, you’ll hear: Why building Realtor relationships takes patience and persistence The mindset shift that helped them view marketing differently How teamwork helped them balance inspections, marketing, and growth What they would do differently if they were starting again today Their story is a powerful reminder that success rarely starts with perfect conditions. Sometimes it starts with challenges, a little grit, and the decision not to quit - which makes this episode both an inspiring story and a genuinely fun listen.

E34

20 mar 2026

37:40

E33 - Operational Excellence: Don’t Get Soaked: Real-Life Risk Tips from InspectorPro

In this PTPPodcast episode of Ensure Your Success, host Chuck Gravely sits down with Carrie Joubert from InspectorPro Insurance for a candid, no-nonsense conversation about managing risk in your inspection business. From whirlpool tub disasters to deck collapses and unsigned inspection agreements, Kerri shares real-life claims, lessons learned, and how simple habits can save you thousand, and your reputation. You’ll learn: Why the new Visual Inspection Agreements are your best defense (and how they can drop your deductible to zero) What not to do when testing whirlpool tubs (hint: never turn your back on water) How to handle roof inspections safely—and defensibly Why documenting “dry stains” matters more than you think What pre-claims assistance really means and how to use it without fear If you’ve ever had that pit-in-your-stomach call from a client - or want to make sure you never do - this episode is essential listening. Listen now and make sure your next inspection protects your business as well as your clients.

E33

5 dic 2025

31:12

E32 - Everything Is Content – Turning Everyday Moments into Marketing Gold

Hosted by Melissa Schmitt and featuring Franchise Business Owner Paige Bohrer, this episode dives into the art of turning real life into real marketing results. Forget picture-perfect marketing—this conversation is all about authenticity over perfection. Paige shares how she transforms everyday moments into growth opportunities, from creating FOMO at Realtor events to turning unexpected hiccups (like a stove catching fire mid-inspection!) into social media gold. She also reveals her strategies for planning content with intention, leveraging Constant Contact, and cross-posting across platforms without burnout. If you’ve ever hesitated to hit “record,” this episode will inspire you to embrace the messy moments and turn them into marketing wins.

E32

21 nov 2025

34:29

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