Are you building a smarter workflow, or just generating AI-assisted process debt? In Episode 98 of the Process Debt Podcast, hosts Toby and Terrill sit down with HubSpot expert Chris Carolan, co-author of Surviving the SaaSpocalypse and creator of the AI Native Shift Framework.

As organizations rush to integrate artificial intelligence, many fall into the dangerous trap of unsanctioned AI use, multiplying waste in knowledge work rather than eliminating it. Chris shares his framework for moving away from rigid, industrial-age operating models and building AI-native systems that prioritize actual human connection and smooth value flow.

In this episode, we cover:

• Stop Getting in the Way of Value Flow: Why your internal processes shouldn't act as a dam blocking buyers from your subject ...