Time reporting is easy to fix. You entered your hours or you didn't, a manager approved them or didn't, and when something breaks you can find the exact spot in about thirty seconds. But try to figure out why a deal stalled between marketing and delivery, and suddenly nobody can even tell you where it went wrong.

This week, Chris and Toby dig into why we treat every process as if it deserves the same worry and why that's the mistake. The simple ones broadcast their failures. The complicated ones hide them. So the process debt quietly collects exactly where you're least likely to be looking.

They get into why a process is never simpler than the day you built it, how to actually gauge how complex a process is (the base it runs on, whether you can hand it off, whether anyone truly owns it), what The Checklist Manifesto gets righ ...