AI is everywhere in your SaaS tools right now but is it actually helping, or just getting in the way?

In this episode, Chris and Toby break down what good AI integration actually looks like (

• Loom's auto-generated SOPs,
• Monday's document extraction,
• Jira's plain-English queries

These versus what's just vendor noise dressed up as innovation. They also get into something most people aren't talking about yet: what happens when AI gives non-technical employees direct access to live business systems and nobody's built the guardrails yet.

If you've ever had someone "just make a quick change" in your work management tool and spent the next hour figuring out what broke, this one's for you.