In this episode, we sit down with Dina Lynch Eisenberg, JD, EMBA, CEO and Founder of Talkola, to unpack a problem many dental practices feel but rarely name: shadow friction.

Dina brings over 30 years of experience as a mediator, organizational ombuds, and former healthcare attorney, having resolved more than 6,000 workplace conflicts for organizations like Bank of America, St. Jude Children’s Research Hospital, Coca-Cola, and Twitter. Now, through Talkola, she’s helping leaders use science-backed AI to practice difficult conversations before tension quietly erodes culture, performance, and profitability.

Together, we explore:

→ What “shadow friction” looks like inside dental practices, even when things seem “mostly fine”

→ Why dentists struggle with hard conversations and what really happens when issues are avoided  ...