In this episode of Pharma Talks, recorded live at NEXT Pharma Summit in Dubrovnik, Nataliya Andreychuk sits down with Laetitia Huret, Lead of Transformation at Servier, to explore what AI-driven commercial excellence actually looks like on the ground.

Laetitia Huret works across global-to-local transformation, helping teams navigate digital, data, and AI change in the sales and commercial space.

Key takeaways:

• The real question isn't whether AI will replace jobs — it's whether we're willing to keep ways of working that can be replaced
• AI's value in pharma lies in augmenting HCP engagement, not just accelerating content volume
• Human experience and accumulated knowledge remain the irreplaceable edge in an AI-assisted environment
• Embracing agentic and generative AI tools requir ...