Summary

The conversation explores the evolution of e-commerce in the parking industry, from its beginnings in 2011 to its current state. The COVID-19 pandemic acted as a catalyst for the rise of e-commerce, as people sought contactless transactions and efficient parking solutions. The conversation emphasizes the importance of collaboration and open communication between property managers, operators, and e-commerce vendors to ensure the development of a successful and customer-centric product. The fees associated with e-commerce, both seen and unseen, are also discussed, highlighting the need for property owners to carefully evaluate the cost-benefit of using aggregators. The conversation concludes with a call for continued progress and improvement in the e-commerce space.

Keywords

e-commerce, ...