Episode 2 – How To Be Prepared (Operators)  

Summary 

In this episode, the hosts discuss the operations aspect of the parking industry. They explore the challenges and responsibilities of parking managers and operators, emphasizing the importance of getting cars off the street and providing a clean and safe facility. The hosts also touch on the various hats that parking managers and operators have to wear, including managing physical space, customer service, and handling e-commerce and third-party reservations. They discuss the need for training and networking among parking professionals and the importance of presenting challenges and needs to owners. The episode concludes with a mention of the customer service aspect of being a parking manager. 

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