How can small, thoughtful actions make a big difference to customer experience? Xander Freeman, Digital Content Director at Call Centre Helper, joins the podcast to discuss the changing world of CX, AI, contact centres and the importance of bringing different perspectives into the industry. Xander then shares two favourite customer experiences, including a hotel that went above and beyond after his luggage was lost and showed how small, personalised gestures can create a lasting impression.

Xander Freeman Digital Content Director at Call Centre Helper, the world’s largest online community of contact centre professionals. He is a regular host and moderator of webinars, interviews, and live panels on a wide range of topics in the customer contact space – sharing insights on CX innovation, AI, workforce management, QA, and more. As pa ...