Klaus Schwarzkopf from Your Metamorphosis joins the podcast to discuss his views on identifying the activities that create the greatest business impact. Klaus then shares a favourite customer experience from a hotel stay in Dubai, where exceptional service, personal attention & removing effort created a memorable experience.

To connect with Klaus, head to LinkedIn – https://www.linkedin.com/in/tamarabursztein/

To buy Klaus's book The 80/20 Automation Blueprint, head to - https://klaus-schwarzkopf.com/en/book_8020_automation_blueprint

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