How do charities responsibly embrace AI whilst maintaining trust, ethics & human connection? Simon Hodgkinson, Head of AI at the British Red Cross, joins the podcast live from UCX Manchester to talk about the organisation’s AI journey, the importance of literacy over hype & how AI can be used to enhance rather than replace human interaction. Simon then shares a favourite customer experience from a hotel stay where a small, thoughtful gesture made a lasting impact & highlights the importance of empowering employees to delight customers.

To connect with Simon, head to LinkedIn – https://www.linkedin.com/in/simonhodgkinson/ To find out more about the British Red Cross' work head to -  ...