CX industry stalwart Rob Dwyer drops into the virtual My Favourite CX studio to share his experiences, hopes & dreams for customer experience. From a complete career change after the 2008 recession, to being a leading thought leader in the world of CX, Rob brings a great amount of insight to the podcast.

He then shares one of his favourite customer experiences & just how valued Lego make him feel as a customer.

To connect with Rob, find him on LinkedIn at https://www.linkedin.com/in/j-robert-dwyer/. Rob can also be found hosting the Next in Queue podcast on all major platforms.

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