This week's guest sharing one of their customer experience highlights is Conor Pendergrast from customersuccess.cx.

Conor shares a wonderful story with us from a recent flight & his insights from working in the world of CX.

Conor's newsletter can be found here & Conor is also on LinkedIn here.

For more content from Holt CX Consultancy, including weekly technology demonstrations, check out our YouTube channel.

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