This article by Mayuresh Shilotri explores the transition of the educational sector toward a student-centric model known as customer success. By viewing learners as customers, institutions prioritize student outcomes, emotional well-being, and long-term retention through proactive support systems. The text highlights the essential role of Customer Success Managers and the integration of data analytics to identify at-risk students and offer tailored interventions. Additionally, it emphasizes that building strong partnerships between faculty, staff, and parents is critical for creating a cohesive environment for academic growth. Ultimately, the source suggests that leveraging modern technology, such as artif ...