In this episode we talk with Assistant Communications Center Shift Supervisor April Bonnemann, whose world moves at a mile a minute as she gives deputies the crucial information that keeps them safe in their dangerous job. She might not be on-scene, but she still gets all the stories, from the man who caught an alligator in the bedroom with his wife, to the hopeful Romeo who stole a semi-truck to pick his lady friend up when she was released from the jail. Just how do you stop a fleeing car hauler anyway? For a dispatcher, there’s never a break – she once managed three separate overlapping stolen vehicle calls at once – and now as a supervisor she’s not just responsible for one radio channel, but for all of the activity in the comm center. There’s a lot more going on than you might think when you place that 911 call!

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