Why do so many continuous improvement programs fail to deliver lasting impact?

In this episode of KPI Fireside, host Keith Norris sits down with Jess Orr, a business transformation leader with deep experience in Lean and continuous improvement, including time working directly at Toyota. Jess shares why many organizations limit their results by concentrating improvement efforts in a small group of specialists instead of building a system that engages everyone.

🔻 Why limiting CI to specialists restricts impact and scalability

🔻 Why sustainable improvement requires systems—not just short-term wins

🔻 How to justify CI investment using data and performance metrics

🔻 The role of leaders in building problem-solvin ...