What does it really take to build a culture of continuous improvement that lasts?

In this episode, Keith sits down with Ken Snyder—Executive Director of the Shingo Institute—to unpack the leadership behaviors, cultural systems, and guiding principles that separate companies who talk about improvement from those who actually achieve it.

From Toyota’s legacy to modern AI integration, Ken shares hard-earned lessons from five decades of experience in global manufacturing, higher education, and enterprise excellence.

🔻 Why most CI efforts fail to sustain—and how to avoid idea killers

🔻 The three most important drivers of lasting results

🔻 What executives often overlook about culture, systems, and strategy