The Customer Is Always Right... Now What?
It's a BLAST to SERVE - Where Customer Service Meets Strateg... por Keith Hessel
Notas del episodio
Escalate? This episode explores how employees can use BLAST and SERVE to respond professionally when "The Customer Is Always Right" becomes less of a principle and more of a weapon.
Palabras clave
Customer ServiceCustomer ExperienceCustomer Service ManagementEmployee Empowerment