In the latest episode of Leadership Unscripted, Rishi Gupta, Managing Director and CEO, Fino Payments Bank, speaks with Pratik Shah, Partner and National Leader – Financial Services, EY India, about building a payments bank model that delivers financial inclusion at scale while remaining profitable and sustainable.

Rishi shares insights from Fino’s early journey, the evolution of its business model, and how a distribution-led strategy has enabled deep market reach. The discussion also highlights the leadership mindset required to build operational resilience and maintain consistent perfor ...