UK businesses are falling behind on AI in payments and collections

In this episode of Debt Matters, we look at a new UK payments and collections story with big implications for credit control, arrears management, and business cash flow.

UK businesses are using AI in payments more slowly than their European peers. The gap is being linked to skills shortages, uncertainty around regulation, and hesitation about how much value AI can really deliver. At the same time, firms already using AI say it is helping reduce labour costs, improve predictability, and tackle late payments earlier.

This episode explores what that means for UK debt collection teams, finance leaders, and businesses trying to get paid faster without damaging customer relationships.

Main points

1. The UK is behind Europe on AI in payments ...