In this episode of Debt Matters podcast, we dig into one of the most frustrating challenges for finance teams: tracing gone away debtors who have vanished after missing payments. We unpack what “gone away” really means in a B2B context, how it hits your cash flow, and why you should treat it as a data and compliance problem as much as a collections one.

We then walk through the ethical and legal guardrails you have to respect when you are trying to locate a debtor, from UK GDPR and the Data Protection Act through to staying on the right side of PECR when you are using email, phone, and digital channels. You will learn how to balance legitimate interests with debtor privacy, avoid harassment, and build an audit trail that stands up if your processes are ever challenged.

Next, we break down practical tracing methods that actually work i ...