Could AI be the fastest way to make a broken process more expensive?

In this episode of Consulting The Future, I’m joined by Bill Briggs, CTO at Deloitte, to unpack why so many organizations can produce impressive AI pilots, yet still struggle to show real business change. Bill has spent nearly three decades advising leaders across the private and public sectors, and he has a clear point of view on what separates pilot activity from outcomes you can measure, defend in the boardroom, and scale across the enterprise.

We talk about what “good ROI” actually looks like when you strip away dashboards designed for show. Bill explains why early AI efforts often fall into incrementalism, where teams layer new tools on top of old workflows, then wonder why productivity does not move. He also shares a line that will land with anyone watching clo ...