With more than 9.5 million Californians receiving care through Kaiser Permanente, understanding its unique arbitration system is essential for any practitioner handling claims with the healthcare giant. Join Hon. Mark H. Pierce (Ret.) for an insider’s look at Kaiser’s arbitration process—from arbitrator selection and cost management to the role of the Office of Independent Administrator. This program will explore how to use mediation effectively, minimize expert and hearing costs, and improve outcomes in both medical malpractice and premises liability claims.