In this episode, Steve Alexander sits down with Kayla Ashlee, Founder and CEO of Spexy, to explore best practices for ongoing training and development in the optical field. Kayla shares her journey and insights into how effective communication, structured training, and individual commitment can drastically improve practice efficiency and patient care. From utilizing online training platforms to role-playing scenarios for better patient interaction, Kayla provides actionable advice on enhancing team performance and achieving higher capture rates.