In this episode of Behavioral Profit, Debbie Longo speaks with Jonny Havey, founder of eLearning Partners, about identifying hidden profit leaks, improving employee and customer education, and creating measurable business growth through behavioral alignment.

Drawing on his background as a former CPA and IT auditor at PricewaterhouseCoopers, Jonny explains why many businesses work harder instead of smarter, investing time and money into activities that fail to produce meaningful returns.

Throughout the conversation, Jonny emphasizes that employees and customers both expect a return on investment. Employees want purpose, appreciation, growth, and meaningful work, while customers want to maximize the value of the products and services they purchase. When businesses align with those expectations, engagement, retention, and profitability i ...