Service frameworks are a powerful yet often overlooked tool that can fundamentally change how teams understand, collaborate, and achieve outcomes.

In this episode of BA Brew, Jonathan Hunsley from AssistKD is joined by Chris Pyatt and Victoria Banner to discuss how service frameworks help business analysts, business architects and service designers clarify their value, improve collaboration and navigate complex organisational change ecosystems.

The discussion covers:

• What a service framework actually is – and how it defines the value a role delivers
• Why business analysis, architecture and service design overlap more than we think
• How frameworks create clarity on roles, responsibilities and boundaries
• The role they play in reducing confusion, conflict and duplication across teams
• How they supp ...