This episode was recorded live from the Ai4 conference podcast pavilion, where host Mac Goswami sat down with Kathryn Harrison, Global VP of Strategy in AI Commercialization at Concentrix — and an exited founder who built and sold the B2B SaaS platform MakePay, founded Deep Trust Alliance, and previously helped lead IBM Blockchain — about what it actually takes to turn AI into measurable value across a global enterprise.

What's Covered:

Humans Plus AI, at Global Scale — Concentrix runs customer and technical support across 75 countries and 150 languages. Kathryn makes the case that the future workforce i ...