Andy Norman explains customer verification in AI voice agents, the step that confirms a caller is who they say they are before any personal or account detail is shared.

Andy Norman from Antek Automation shares practical tips sourced from the blog post: How Does Customer Verification Work in AI Voice Agents?.

• Understand that answering a call and authenticating a caller are two separate steps, with a strict gate in between.
• Use a simple data match, a postcode, a tenancy reference, a date of birth, checked against a connected record before disclosing anything.
• Let an unverified caller still book a callback or leave a message, just never sensitive a ...