Episode 21 introduces our guest Dr Shelly Jeffcott, an experienced psychologist who studies, teaches and applies the science of human behavior to improve patient care. Shelly brings a different view to the usual and is currently the Strategy Implementation and Quality Improvement Manager at Scottish Ambulance Service Glasgow, United Kingdom.
Prof Joe and Shelly we examine how to protect staff and maintain trust in times of crises. We explore how to improve our teamwork, and how people who are empowered are better at solving the unexpected problems. Shelly explains the five dangerous elements that can destroy teamwork (lack of trust; pretending to agree to avoid conflict; lack of commitment; not holding team members to account and; focussing on personal rather than team goals) and how to avoid this from happening.