Rethinking Switzerland: Empathy, Improv, and the Myth of Neutral Data

Is data ever truly neutral? In this episode of Data Stakes, Jeremy Goodman—founder of Jeremy Goodman Consulting and former VP at Olin College of Engineering—joins Debbie to challenge the long-held "Switzerland" myth in Institutional Research.

Drawing on his unique background in both theater and higher education, Jeremy explains how applying improv techniques, like active listening and audience empathy, can radically improve how data professionals communicate their findings to campus stakeholders. Beyond just presenting reliable numbers, the conversation explores the importance of bringing your holistic identity to the table. Jeremy and Debbie discuss balancing personal perspective with professional integrity, the real-world human impact of rigid data categorizations, and why meeting an audience at their current "data literacy" level is the true key to driving strategic change.

Finally, they reflect on the often-introverted nature of the IR field and share actionable ways veteran professionals can better welcome newcomers who might be battling imposter syndrome.

Sponsored by the Data Analytics Alliance for Higher Education. Have questions about today's conversation? Reach out to Debbie at dephelps@datatelligent.ai.