Mastering the Art of Customer Experience: Insights from the CEO of the CX Professional Association with Greg Melia

CX GOALKEEPER - Customer Experience Goals by Gregorio Uglioni

S02 E123

31:11

The CX Goalkeeper had the great opportunity to interview Greg Melia

LinkedIn Headline: CEO at Customer Experience Professionals Association (CXPA)

Highlights:

00:00 Game Start

00:38 Greg Melia's Introduction

02:58 Greg Melia's Value

04:18 The roots of the CXPA

07:43 Focusing on the Customer and not on definitions

11.02 Connecting with the outside world

16:09 Purpose led companies

18:26 Culture

20:40 CX Day

24:23 The Future of CX

27:36 Contact Details

29:28 Greg's Golden Nugget

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greg melia