Episode notes
The CX Goalkeeper had the great opportunity to interview Faran Niaz
LinkedIn Headline: Customer Experience Practitioner & Consultant | Top 100 Global CX Thought Leader | Helping Companies Enhance CX to Maximize ROI & 7 STAR Ratings | CEO & Founder-CX FUTURE | Awards JUDGE | Motivation & KEYNOTE Speaker
Highlights:
00:00 Game Start
01:12 Faran's introduction
02:15 Faran's values
04:12 Return On Investment
08:04 Return On Experiences
09:59 Leadership Experience
17:45 Measuring it
25:52 Communicating within the company
32:39 The Future
35:57 Book Suggestion
37:11 Contact Details
37:52 Faran's Golden Nugget
and much more on https://www.cxgoalkeeper.com/FaranNiaz3
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