Seeking The Frictionless Organization with Bill Price and David Jaffe

CX GOALKEEPER - Customer Experience Goals by Gregorio Uglioni

S02 E117
44:48
Episode notes

The CX Goalkeeper had the great opportunity to interview Bill Price and David Jaffe

Bill's LinkedIn Headline: President, Driva Solutions; Co-Founder, LimeBridge; Chair, Global Operations Council; Advisor, CustomerThink.

David's LinkedIn Headline: Consulting Director and Partner in Limebridge Australia Co-author of The Best Service Is No Service

Highlights:

  • 00:00 Game Start

  • 00:25 Introductions

  • 02:34 Bill's and David's values

  • 07:00 Friction

  • 09:04 No Service The Best Service

  • 11:51 Interactions

  • 15:06 The Value Irritant M ... 

  ...  Read more
Keywords
amazonbill pricedavid jaffethe frictionless organization