Harnessing Agility for CX Success with Olga Potaptseva (miniseries 1/3)

The CX Goalkeeper had the great opportunity to interview Olga Potaptseva

LinkedIn Headline: Agile CX Solutions| Top 25 CX Influencer | CX Consultant | Founder of CXpanda 🐼 | CX mentor | Best-selling author and Speaker

Highlights:

• 00:00 Game Start

• 00:37 Olga's introduction

• 05:42 Olga's values

• 07:32 Definition of agility

• 08:43 Agility and CX

• 11:04 Leveraging Agility

• 16:25 Prioritizing

• 19:38 Olga's Agile Framework

• 20:29 First steps in agility

• 22:22 Agility Benefits

• 22:49 CX Panda

• 25:10 Joining CX Panda

• 26:10 Supporting CX Panda

• 26:53 ...