Orchestrating Customer Experience in Business with Mark Slatin

CX GOALKEEPER - Customer Experience Goals by Gregorio Uglioni

S02 E113
39:02
Episode notes

The CX Goalkeeper had the great opportunity to interview Mark Slatin

LinkedIn Headline: Empowering mid-size financial service leaders to turn indifferent customers into loyal fans

Highlights:

  • 00:00 Game Start

  • 00:36 Mark's introduction

  • 02:47 Mark's values

  • 04:34 The global CX field

  • 07:17 The biggest challenges that CX leaders are facing

  • 09:37 Cultural Change

  • 12:50 Support from the Top Mgmt

  • 15:40 Employee Engagement

  • 19:13 Breaking Silos

  • 22:33 Meeting in a box

  • 30:28 The future of CX

  • 35:06 Book Suggestion

  • 36:06 Contact Details

  • 36:45 Mark's G ... 

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Keywords
mark slatin