Episode notes
The CX Goalkeeper had the great opportunity to interview James Dodkins
LinkedIn Headline: Customer Experience Rockstar đ¤ | CX Evangelist @ PEGA đŚ | International Keynote Speaker đ |
Highlights:
00:00 Game Start
00:38 James' introduction
01:54 James' values
02:58 Customer Machine
04:17 Best Practices
06:13 A time question
13:12 Four main type of customer company interactions
15:35 Empathy among machines?
17:12 How to prepare for the future
20:31 James' preferred example for a customer machine
22:08 The future of CX
23:05 Book Suggestion
23:55 James Contact Details
24:06 James' Golden Nugget
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james dodkinsmachine customer