Episode notes

The CX Goalkeeper had the great opportunity to interview James Dodkins

LinkedIn Headline: Customer Experience Rockstar 🤘 | CX Evangelist @ PEGA 🦄 | International Keynote Speaker 🌍 |

Highlights:

  • 00:00 Game Start

  • 00:38 James' introduction

  • 01:54 James' values

  • 02:58 Customer Machine

  • 04:17 Best Practices

  • 06:13 A time question

  • 13:12 Four main type of customer company interactions

  • 15:35 Empathy among machines?

  • 17:12 How to prepare for the future

  • 20:31 James' preferred example for a customer machine

  • 22:08 The future of CX

  • 23:05 Book Suggestion

  • 23:55 James Contact Details

  • 24:06 James' Golden Nugget

and  ... 

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Keywords
james dodkinsmachine customer