Customers know that you suck with Debbie Levitt

The CX Goalkeeper had the great opportunity to interview Debbie Levitt

LinkedIn Headline: The Mary Poppins of CX/UX. ☂️ I fly in, find & solve problems, transform companies & teams, and sing a few songs. Strategically combining customer-centricity with Agile & Lean.

Highlights:

00:00 Game Start

01:49 Debbie's introduction

03:09 Debbie's value

05:09 CX is the table

06:49 What makes companies customer centric. And how do you define customer periphery?

09:14 Customer obsessed. what does it really look like for users?

12:37 Where can Customer Journeys Map help or hurt?

17:12 Why do customer experience programs fail so often?

24:00 Agility & CX

29:33 The one chapter

32:33 Debbie's book suggestion

35:02 Debbie's contact details

35:49 Debbie's Golde ...