Hospitality with Alec Dalton

CX Goalkeeper had the great opportunity to interview Alec Dalton

LinkedIn Headline: At Your Service ... Service Operations Consultant | Best-Selling Author | "Top 20 Hospitality Executives to Watch in 2022"

Highlights:

00:00 Game Start

00:36 Alec's Introduction

03:29 Alec's Values

05:08 What's the status of customer experience in hospitality?

11:09 Best practices

12:52 It's not rocket science

15:57 Alec's best experience during his last trip

19:44 Common mistakes to avoid

23:25 Quality Management

27:16 How will hospitality evolve

30:15 The future of CX

32:31 Alec's book suggestion

33:49 Alec's contact details

34:09 Alec's Golden Nugget

and much more on https://www.c ...