Customer Science with Colin Shaw

CX GOALKEEPER - Customer Experience Goals by Gregorio Uglioni

S01 E100

43:02

Episode notes

The CX Goalkeeper had the great opportunity to interview Colin Shaw

LinkedIn Headline: Global Influencer in Customer Experience & Marketing | Financial Times Award For Leading Consultancy For Last 4 Years | Host of 'The Intuitive Customer' in Top 5% | Best-selling Author x 7 | Conference Speaker

Highlights:

00:00 Game Start

00:51 Colin's introduction

06:19 Colin's values

08:31 The customer satisfaction index

09:56 No single silver bullet in customer experience

11:04 Customer Science

15:29 Data

21:49 Behavioral science

31:08 Artificial Intelligence

35:44 An example: Apple

37:19 The Future of CX

38:40 Colin's book suggestion

40:04 Colin's contact details

41:08 Colin's Golden Nugget

and much more on