Episode notes
The CX Goalkeeper had the great opportunity to interview Bill Staikos
LinkedIn Headline:
Highlights:
00:00 Game Start
00:33 Bill's introduction
03:51 Bill's value
06:15 What is the intersection between Customer Experience and Employee Experience?
09:21 Why is this intersection getting more and more important?
14:05 Experience design, insights & Culture
16:11 How to leverage insights to improve this intersection
20:37 what are the key elements on experience design?
23:59 what are the most important points to nurture a positive genuine culture?
27:39 Some examples
29:23 The future of CX
32:46 Book suggestion
34:05 Contact Details
34:42 Bill's Golden Nugget
and much more:
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medalliacustomer insightsexperience design