OKR: Objectives and Key Results with Carsten Ley

CX GOALKEEPER - Customer Experience Goals by Gregorio Uglioni

Episode notes

The CX Goalkeeper had the great opportunity to interview Carsten Ley

LinkedIn Headline: OKR | Project | Agile & Experience Consultant | Keynote Speaker for Engagement & Getting things done

Highlights:

  • 00: Game Start

  • 00:29 Carsten's Introduction

  • 01:28 Carsten's Values

  • 01:59 OKR Definition

  • 04:27 from KPIs to OKRs

  • 11:15 Starting with OKRs

  • 14:31 ORK with an A at the end "Actions"

  • 17:49 How is it possible to steer, measure and ensure that the results get really achieved?

  • 21:08 The right culture

  • 23:25 OKR in Customer Experience

  • 27:18 The future of CX

  • 28:42 Book Recommendation

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Keywords
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